How to Give & Receive Feedback as a Business Owner with Jamie Sussel Turner

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On this episode of Rhodes to Success, I interview Jamie Turner, who is the Less Stress business coach and leadership consultant. Jamie worked in education for more than twenty years, of which the last twelve were as a school principal. During the show, we discuss providing and giving and receiving feedback from your team, coaching versus compliance leadership, how the 80/20 rule applies to feedback, and the five words you need to know when it comes to providing feedback.

 

Main Questions Asked:

  • Why is feedback the lifeblood of a healthy business?
  • How do you help business owners receive feedback and not get defensive?
  • Talk about what a coaching style leadership is and how that is different to compliance leadership?
  • What are your tips on how to structure one-on-one check-in calls?
  • Talk about providing feedback to your employees and having difficult conversations.
  • Why is it important to focus more on the positive feedback than the negative?

 

Key Lessons Learned:

Feedback

  • Without feedback a business can’t be healthy and grow.
  • Feedback allows change to happen and new ideas to surface.
  • If leaders can create a safe place where the team can tell them what they truly think, those ideas can improve the business in ways that haven’t been imagined.
  • Feedback has to be two-way and not just the leader giving feedback to the employees
  • The leader of the team has to be the person to invite and encourage feedback.

 

Accepting Feedback

  • The natural inclination when receiving feedback is to defend your point of view. If you do this, people will stop providing feedback.
  • Often, leaders invite feedback but do nothing with it. If nothing happens as a result, people will stop providing feedback.
  • Learn how to be less defensive and let the feedback in.
  • “Thank you so much for that feedback.” This shifts the brain into gratitude mode.
  • Stay curious. Try and understand what the feedback is about.
  • It’s okay to not respond in the moment and offer to reconnect the following day.
  • Learn to recognize the signs of emotions and hit the pause button and give yourself time to process.

 

Coaching Vs. Compliance Leadership

  • Coaching is about helping the employee solve the problem rather than providing the solution.
  • It’s a mix of asking great powerful questions and providing information.

 

One-on-one Check-in Calls

  • 80% of the conversation should come from what your team member needs to talk about.
  • “What is most important for us to talk about today,” and take the lead from the employee. This will uncover the challenges they are facing.
  • The aim of the conversation is to help the employee do the best job that they can.
  • We want to create a safe place where our employee can let us know when things aren’t going well.
  • Make it clear what the purpose of the time is, as well as the expected outcome.
  • It’s important to end the call with a plan and next steps.

 

Providing Feedback to the Team

  • Don’t let too much time go by before you have the difficult conversation.
  • Make sure you have at least two concrete examples and are clear on exactly what the issue is.
  • Have the conversation when you aren’t feeling emotional about the issue.

 

The Five Words

  1. When
  2. You
  3. I
  4. Feel
  5. Because
  • Example: “Jessica, when you come in late a few times a week, I feel really frustrated and upset because we’ve talked about how important it is to be on time for work and how our customers are here…”

 

Positive Feedback

  • Many employees need to hear positive feedback and really benefit from knowing they are on the right path.
  • Often, leaders don’t need positive feedback as they are self-driven.
  • Positive feedback needs to be specific and letting the employee know what they did well. This enables the employee to repeat that behavior.

 

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The music in today’s episode was written by The Danger Os and produced by Nick Palmer. Check them out at https://www.facebook.com/thedangerosmakemusic 

 

Links to Resources Mentioned

Less Stress Business

Top 3 Pitfalls When Leading Virtual Employees

 

Click to Tweet  

How does the 80/20 rule apply when getting employee feedback? Find out w/ Jamie Turner & @JessRhodesBiz www.Rtspodcast.com

What are the 5 words you need to know when providing feedback? Find out w/ Jamie Turner & @JessRhodesBiz www.Rtspodcast.com