No matter how much you plan, how much you prepare, how much you communicate, in the world of podcasting (and let’s face it, in the world in general), things will go wrong. You will get stood up for an interview, your microphone will die right as you are starting to record, your computer will crash taking all your precious audio files with it. These things are bound to happen, so what can you do to keep momentum? Be graceful.
Having grace is not easy. When you’ve been waiting…waiting…waiting…on Skype for your guest to arrive and it’s 15 minutes passed your scheduled start time, an attitude of grace is the last thing on most of our minds. Annoyance? Frustration? The urge to blast this person on social media? That’s more like it. But before you jump on Facebook to vent about this obviously horrible person, stop. Your first reaction needs to be one of professional grace and courtesy. Don’t get stimied in your own frustration. You’re only hurting yourself! Rather extend a hand of grace to the person who stood you up. Send a brief email graciously letting them know that they missed their appointment with you and give them the opportunity to explain.
Now, whether you decide to reschedule with them is up to you. There are a lot of factors that go into why someone doesn’t show up for an interview – technical difficulties, family emergencies, calendar mistakes, etc. There are also a lot of reasons why you may or may not want to reschedule. But whatever you decide, handle these situations with grace and professionalism, not with condemnation and condescension.
A BIG CAVEAT – There are jerks out there. There are people who are entirely self-centered and will try to bleed you dry with their expectations. Being gracious does NOT mean being a doormat! You can be the bigger person while still protecting your podcast, your business, and your life.
Remember that having an attitude of grace doesn’t just stop with how you treat others. Sometimes, you need to extend grace to yourself. Sometimes YOU are the one that misses an interview or has a technical malfunction. No matter how experienced and prepared you are as a podcaster, mistakes will happen, so don’t beat yourself up! Be honest and upfront about your mistakes and make them right. Live, learn, and move on.
Bitterness and a judgmental attitude will kill your growth, personally and professionally. Extend to others the same type of grace and consideration you would want to be extended to you. While you’re building a reputation as an authority in your niche, build a reputation as a great person to work with as well. You’ll attract better guests to your podcast, better clients to your business, and better influencers in your life.