IC029: Secrets to Managing Employees with Jason Treu

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On today’s episode, we are live from Dallas interviewing our client, Jason Treu. (Excuse the background noise from the Sheraton lobby!) Jason helps successful leaders overcome management and career challenges within their organizations.

1) What are the most common pain points you find with your clients?
a. Most of it stems from early childhood trauma.
b. These traumas are holding them back.
c. Jason helps them change learned behaviors from childhood that are no longer serving his clients.

2) How can managers deal with employee issues that may be personal?
a. You have to get to know people personally to help with their work performance.
b. No one can truly separate work and personal.
c. Conversations about what people really want are important, too.

3) How possible is it for people to overcome traumas that happened during their early, formative years?
a. You can do it quickly. Most things are just a slight shift.
b. People have be willing to change.
c. One person Jason helped was having sales issues, but it turned out to be a deeper reason of shame about her voice. He helped her overcome this, which turned her sales around!

4) What is the balance between being vulnerable and oversharing?
a. You have to understand the moment and the people you are sharing with.
b. People have to earn the right to hear your story.
c. You don’t have to have it all figured out.
d. Find like minded people in your life who you can relate to. That way you don’t have to explain the whole backstory.

5) What are some examples of questions a manager could ask to open up potential blocks?
a. If you are leading, you have to be vulnerable with the people you are leading.
b. Take advantage of ways to be honest about finances, etc.
c. When you meet new people, be honest that you expect performance at a high level but that mistakes are okay.
d. Encourage people to share their ideas before you share yours.
e. Cards Against Mundanity helps people open up and get to know each other as people. It creates psychological safety.
f. You have to create the culture in the company.
g. Psychological safety causes people to be more emotionally invested and work harder.
h. People want to show up and be seen.

6) How can managers show their staff that they are seen?
a. You have to work on yourself first.
b. You can’t deal with tough questions if you can’t deal with your own stuff.
c. Everyone wants to be vulnerable, but only if someone else goes first. The leader has to go first to show they care.
d. Walk around the office every day for 15 minutes and chat with people about their lives. This shows people you care.

7) What are some things leaders can do to work on themselves?
a. Masterminds
b. Coaches
c. Internal self audit
d. Therapy
e. You have to dig down and figure out what’s happening inside of you and what you need.
f. If you don’t deal with your issues, you will have blind spots. Your fears will manipulate what’s going on.
g. Leaders who have done the work won’t allow people who are manipulative and toxic in their environment.

8) Tell us about Cards Against Mundanity
a. Jason was seeking to understand how anyone can create a “Google” workplace.
b. Studies have shown that asking certain questions can cause immediate friendship and bonding.
c. Psychological safety is the only thing they found across every high performing team at Google.
d. Card Against Mundanity creates this same vulnerability which leads to psychological safety.
e. With the card asking the question, people are more comfortable than when another person asks you something.

9) Are there any questions that people refuse to answer?
a. The only person who refused ended up quitting shortly after.
b. People tend to want to be vulnerable because the average person doesn’t have anyone in their lives who they can share with.
c. Loneliness is higher than ever and climbing (40%).
d. Loneliness goes hand in hand with fear and can cause people to lash out.

10) People’s personal lives are part of their work
a. You need to learn about people’s lives and goals.
b. Helping employees through the process of moving forward personally and professionally is what leads to success in business.
c. Unhappy employees can affect your company’s productivity.
d. Modern workplace
e. People want to feel fulfilled in their work.
f. Psychological safety can help people feel fulfilled.
g. People make what they spend, so no matter what they have, they always feel like they need more.
h. A lot of times outside success doesn’t mean people feel fulfilled inside. Even billionaires want more if they aren’t happy and fulfilled.

11) Great leaders are self aware
a. Your blind spots as a leader cascade into the business.
b. Your business is always being held back by you.

12) What type of help do you need as a business owner?
a. You have to find people who can help with your business and with you emotionally.
b. Most coaches are too focused on the external.
c. The internal hurdles are what is really stopping your success.
d. Some people need a therapist, but a lot of people can just use a coach who can point out internal barriers quickly so they can be addressed.
e. Coaching can be faster than therapy if you don’t need long term help.

13) The main reason people work hard?
a. They don’t want to disappoint the other person.
b. They care about the leader.
c. This is why psychological safety creates harder working employees.

Resources Mentioned:

Jason Treu

Cards Against Mundanity

Arthur Aaron study on making fast friends

Creating Disney Magic Podcast